I’ve ordered from Holland Bulb before and have been very pleased with the plants I received. This time there was a problem, though. I received my strawberries and potted them up in my greenhouse. We had a weird late cold snap, and I’m guessing some of them froze during shipping. Whatever the reasons, almost half of them didn’t grow. The ones that did grow look great! I called Customer Service and they, without question, issued me a credit for the plants that didn’t grow. I will definitely order from them again. It’s nice when a company honors their guarantee!