We call it the “HBF Promise”
We promise that every customer that places an order online or by phone will be treated with the utmost respect and courtesy. We promise that every order we ship to you will be the best, top quality, superior flower bulbs and perennials that are selected by our growers in the United States and Europe. We promise that we will ship your items in a manner that they will arrive to your home or business with more than enough time to plant and care for them.
If you find that you are not pleased with the items you purchased from us, please send us an email or call us at 1-800-689-BULB (2852) and one of our Customer Service Representatives will help you. Our ultimate goal is that we continue to service you for many years to come.
Here are a few comments from some of our faithful customers:
We just received our order of Oriental Lilies and the surprise of additional water lilies. Let me quote my wife Frances ---"You are the most nicest and honest people to do business with in the whole world"
Gratefully yours,
Fran and Dave Friedlander --- retiree
Cape Coral, Florida
Thank you so much for making this such an easy process.
Susan – Phillipsburg, NJ
Thank you so much for getting the bulbs to me on time. We were able to plant them with our grandparents as planned. Thanks again,
A very happy customer,
Fran Esry - Polo School – Polo, MO
Thanks for the great customer service !
Ann – Sorrento, FL
Hi-
I wanted to let you know how pleased I was with the condition of the bare root plants and bulbs that I ordered. I have recently moved into a 107 year old home that no one has gardened at for at least 50 years. Being able to buy bulk plants at such a great price will help me with the yard renovations. The neighbors will be very surprised next year to see all the colors as I have taken out invasive plants that shielded the view of the house and covered up at least half the sidewalk and street signs.
Thank you!
Jen Beckman – Louisville, KY
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